Pricing

Monthly plans sized by patient visits. Each tier unlocks more of the platform — modules your lab can use, role-based access so each staff member only sees what they need, and the shared patient portal when transactional email is enabled for your lab (patients use MR / visit # and password from the receipt).

Prices in USD. Taxes and invoicing depend on your region and are confirmed before you subscribe.

Staff users: Each lab includes 3 user accounts in the subscription price. Additional users beyond three are priced and billed separately—contact us when you need more seats.

Starter Lab

$49/mo

Up to 400 patient visits / month
Patients, tests & catalog, reports & PDFs, billing
Staff roles and per-user permissions (front desk, bench, billing)
Receipts and standard reporting workflows
Patient portal link on receipts when email delivery is enabled
Onboarding: $149 one-time

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Growth Lab

$99/mo

Up to 1,200 patient visits / month
Everything in Starter, plus payments (collections & allocations)
Approver workflow for pathology review and controlled release
Panels and hospitals / clinics directories
Granular permissions for finance and report tasks
Onboarding: $249 one-time
Email-ready lab setup & weekday priority support
Foundation for branded domain — ask about custom hostname

Scale Lab

$179/mo

Up to 3,500 patient visits / month
Everything in Growth, plus full administration (users, roles, lab branding, email service)
Outsourcing — send-out tests, references, and status
Staff efficiency analytics
Operations tools (e.g. backups) where enabled
Onboarding: $399 one-time
Implementation support & quarterly review
Branded domain package available — DNS hostname, themed landing & info pages, staff vs patient entry

Branded lab domain (paid add-on)

Your lab’s own hostname — professional home page with your logo and colours, Services / About / Contact, clear Staff login and Patient portal buttons, and QR-friendly URLs that stay on your brand. Provisioned by the platform owner; DNS and TLS are coordinated during onboarding.

Not required to use Lab Flow Pro: all tiers can keep using the shared platform URL for staff and for patient portal links when email service is enabled.

Enterprise

Hospital groups and multi-site labs: annual contracts, custom modules, integrations, branded domains at scale, and dedicated support. We scope users, compliance, workload, and identity on the web together.

Contact sales

Billing

What to expect on your invoice.

Subscription: billed monthly in USD unless you choose annual billing (ask us about annual rates).
Users per lab: 3 staff accounts are included with every plan. Extra users are not included in the listed monthly price; we quote and invoice those separately.
Onboarding: one-time fee per plan covers setup, configuration, and getting your team productive.
Need more visits? Move to a higher tier or contact us if you are bumping your limit regularly.
Patient portal URL: On the shared platform, receipts and notifications point to our host unless you subscribe to a branded domain package — then links use your lab’s hostname.
Transactional email: Labs without a dedicated domain typically rely on platfor email settings from the environment; labs with advanced email configuration keep provider credentials on the lab record where enabled.

Frequently asked questions

Can we change plans later?

Yes. You can move between tiers as your volume changes.

How do roles and permissions work?

Each staff member has a role (e.g. receptionist, technologist, pathologist). Your lab admin assigns fine-grained permissions—who can edit tests, enter results, approve pathology, manage payments, and access directories—so access stays appropriate.

What are modules?

Large areas of the product—patients, catalog, reports, billing, payments, approver, outsourcing, and more—are turned on per lab when you subscribe. Staff still only see what their role and permissions allow.

What happens if we exceed the monthly visit limit?

How many users can we have?

Your subscription covers 3 staff user accounts per lab. If you need more people in the system, we add seats at a separate rate and reflect that on your invoice.

What is the patient portal — and do we need our own domain?

Patients sign in with MR or visit number plus password from the receipt to view or download approved reports. That works on the shared platform URL when your plan includes enabling transactional email. A custom domain is optional: it gives you a branded website address, themed pages, and separate staff vs patient entry — priced as an add-on.

Can we use our lab’s domain for staff and patients?

Yes, as a paid branded-domain package. We map your hostname to your lab, enable HTTPS at the edge, and you get a professional landing page plus patient portal and staff login paths under that domain. Talk to us about DNS (usually a CNAME) and go-live timing.